Product Development – City of Elgin, IL
Empowering Civic Engagement: Transforming Elgin's Digital Landscape for Seamless Citizen Interaction. Building an "all in one" mobile and web platform for over 110,000 residents.
Client Overview
The City of Elgin, IL is one of the largest cities in Illinois. With more than 110,000 residents, the government is always looking for better ways to engage with citizens.
Challenge
Elgin used Salesforce Community Cloud for managing data across their 311 Contact Center and internal business functions. The city wanted an "all in one" solution enabling citizens to perform most functions from home.
Solution
We conducted over 30 different interviews with people who live or work in the city. We built a completely custom mobile and web platform with Firebase authentication, custom integrations for bill payments and permits, and monitoring for uptime.
Technology
- React / React Native
- TypeScript
- Node.js
- PostgreSQL
- Elastic
“Seven Hills has set the standard by which I now measure all technology partners. Their exceptional communication and unwavering support were instrumental in helping the City bring its online portal vision to life. I am consistently impressed by their innovative solutions and forward-thinking approach, which continue to exceed our expectations. Their ability to understand our needs and deliver tailored results has made them an invaluable partner in our digital transformation.”
More Work
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